Getting started

An organization is your workspace on FeedLog. Your boards, feedback, roadmap and changelog belong to it, and it determines the portal address your users visit. This page covers creating an account, setting up an organization and preparing a portal for your users.

This page describes FeedLog Cloud. A self-hosted installation has no signup step: running the migrations creates the workspace. If you are self-hosting, start with Self-hosting overview, then continue from Put the entrance on your site.

Create your account

Go to auth.feedlog.ai/register and sign in with Google, GitHub, or an email and password. This account becomes the owner of the organization. For continuity, use a work account that your organization can retain rather than a personal account or an alias only one person can access.

Signing in comes first, then the organization form appears on the same page. FeedLog does not create the organization until you submit this form, so you can close the page and return later.

Name it and pick a subdomain

The form has two fields. You can change the organization name later. Choose the subdomain carefully because changing it affects existing links.

Organization name is your team or company name — Acme Inc, not Acme Feedback. It appears in the portal header, in invitation emails ("You're invited to join Acme Inc on FeedLog") and in the widget. Change it whenever you need to; changing the name does not change the portal address or existing content.

Subdomain determines the portal address, such as https://acme-inc.feedlog.ai. FeedLog suggests one from the name as you type. For example, Acme Inc becomes acme-inc. You can replace the suggestion. A subdomain must be three to 63 characters and contain only lowercase letters, digits and hyphens, with no hyphen at either end.

FeedLog checks availability as you type and turns the field green when the subdomain is available. It shows the same unavailable message whether a value is taken, reserved or malformed. Reserved names include infrastructure words (api, mail, www), FeedLog product terms (board, roadmap, changelog, widget) and any value containing feedlog, support, admin or billing. For example, acme-support is refused. Choose another value if the one you entered is not available.

Choose the subdomain carefully

You can change it later under Settings → Organization, and FeedLog will preserve your signed-in session at the new address. But the old one stops working immediately: it returns 404 with no redirect. Links, bookmarks and entry points in your product that use the old address must be updated.

If you need an address under a domain you control, point your own domain at the portal instead.

What you get

After you create the organization, FeedLog opens the dashboard with the following starter content:

• Four boards — Feature Requests, Bug Report, Improvements and Other.
• A welcome post on Other, authored by FeedLog Team. You can delete it after real feedback arrives.
• A changelog entry announcing that the workspace is live.

The sidebar has two sections. Main contains Feedback, Roadmap and Changelog for managing user submissions. Settings contains Board, Widget, Members, Portal and Organization for managing the workspace configuration.

Look at your portal before you share it

Open https://your-subdomain.feedlog.ai to view the public portal. It shows boards on the left, posts in the middle and a button for submitting new feedback.

Review these items before sharing the portal:

• Check that the four boards fit your product. Each default board already has a name and description. If you add a board, describe the feedback it should contain because the AI uses that description to classify feedback from the widget. See Creating and managing boards.
• Write the welcome message at the top of the portal. Say what you want and what happens next; the default is a general-purpose template. See Workspace settings.
• Upload your logo and set your brand colour to match the portal to your product. These options are on the same page as the welcome message.

Put the entrance on your site

Add at least one visible entry point to the portal so users can find it:

A footer link, in the same row as About and Privacy. This is a simple, low-maintenance option:

<a href="https://acme-inc.feedlog.ai" target="_blank" rel="noopener">Feedback</a>

A link in your product's help or settings menu. This makes the portal available while users are working in your product.

The feedback widget. A launcher inside your product that opens a panel in place. Users can submit a message without leaving the current page, and the AI can classify it and create feedback on the appropriate board. See The feedback widget for how it works and Install the feedback widget for installation instructions.

When adding an entry point, consider these two details:

Use a label such as "Feedback" or "Feature requests". Use "Support" only if the destination is monitored for support requests. Billing and account-access issues may contain information that should not be submitted to a public board.

Open it in a new tab. This keeps the user's current task open in your product.

If you want a single board rather than the whole portal — a Report a bug entry that goes straight to Bug Report — add ?b= to the URL. Linking to a single board covers the format and why you should link by ID rather than by name.

Invite the rest of the team

Settings → Members sends invitations by email. Owner has full access, Manager manages feedback, changelogs and the roadmap, and Contributor can view feedback in the dashboard and join discussions. Team members and invitations has the full role breakdown.

You can start collecting feedback without inviting anyone else. Assign someone to monitor the boards and respond to new feedback so users know it is being reviewed.

Where to go next

• How feedback works — voting, statuses, comments, and which emails go out when.
• Roadmap and changelog — publishing product progress based on the feedback you collect.
• The feedback widget — the in-product channel.